For 3–5* hotels, resorts, and serviced apartments where reception is stretched in the evenings, at night, or during peak check-in times.
The leak we fix
- Missed night calls when reception is thinly staffed.
- Overloaded front desk during arrivals and checkout.
- Reservation calls that land in voicemail and never call back.
How the system works
- Guest calls your main number at night or during a busy period.
- The AI concierge answers routine questions (availability, prices, parking, check-in times, breakfast, spa hours) and collects booking or callback details.
- Your team wakes up to a clean list of callbacks and bookings instead of random voicemails.
What you provide
- Your current call routing / phone provider details.
- Basic policies and FAQs (check-in/out, parking, payment, etc.).
- How you want callbacks and bookings logged (email, PMS, CRM, or other).
Ready to talk about this?
Tell us a bit about your stack and this outcome, and we'll suggest a focused pilot.
Talk to a System Architect